For our client with international structures, we are looking for people with a passion for foreign languages! Your responsibilitiesProvides excellent customer serviceHandles enquiries and requests, Customers and Prospects via different communication channels in direct conversations and in writingReceives, documents, and responds to questions related to products, promotions, orders, invoices, payments, returns, incentives, terms and conditions (by using our knowledge management resources)Supports users with online platforms, receiving, documenting and reproducing incidents, and resolving them in close cooperation with Technology departmentHelps with Sales and Marketing Plan (Core Plan), maximizing the utilization of online resourcesContributes to projects in various departments outside of regular responsibilitiesDirects unresolved requests and enquiries to further support levels and to other departmentsProtects personal database and applies legal requirements in regard to personal data protectionGenerates innovative ideas and solutions that will improve customer satisfaction and support an environment that embraces continuous improvement to drive customer valueAssists other team members to leverage and develop their capabilitiesContributes to Quality Assurance and Training-related tasks outside of regular responsibilities to enable customer service meet our quality standardsOur requirementsRomanian language at C1/C2 level is a must, together with English at minimum B2 levelKnowledge of an additional European language (min. C1/C2), Enthusiastic, communicative people that are willing to support our customersNot afraid of facing new challenges or opportunitiesWith an enthusiastic approach to teamwork and focus on internal and external customersKnowledge of MS Office applications, especially Excel and PowerPoint, is neededPrevious working experience would be an asset for usConsistently meeting or exceeding established quality standardsWhat we offerHybrid Work model (3 days from office)Private medical care in LuxMed GroupMyBenefit Cafeteria Platform (with Multisport card available)Group Life InsuranceAdditional day off for your BirthdayAdditional two days off per year for voluntary activities of your choiceEmployee discount for high-quality Amway productsAnnual Bonus depending on the yearly company and individual performanceVarious portfolio of internal&external trainings: professional certifications, access to the e-learning platformPossibility of growth inside of organizationInternational team environmentNumerous company events and office initiativesFamily atmosphere with no formal dress codeAttractive office location in the heart of Krakow,Why apply for an Antal job offer?When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.About AntalAntal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.