Account Manager

That's who we areFlyps is a high-tech software house that has been on the market for eight years. We specialize in projects requiring high levels of expertise: R&D, AI, computer vision, or high scalability. As a software house, we develop software for self-driving robots, biotech and medtech companies, IoT, and data-driven companies, among others. We create our own internal products (e.g., our social live selling platform) and work with both foreign and Polish clients - including American Fortune 500 companies and unicorns. We created the first cashless and self-service stores in Poland and our team was a pioneer in the field of building automation.The roleWe’re looking for a relationship-focused Account Manager to take care of our client base and help us deliver exceptional customer experiences. If you're great at understanding client needs, building trust, and ensuring long-term collaboration, this role is for you.What you’ll doManage and grow relationships with B2B clientsAct as the main point of contact for assigned accountsEnsure ongoing client satisfaction, resolve issues, and identify expansion opportunitiesCollaborate with delivery and technical teams to make sure projects meet client expectationsGather client feedback to improve services and propose upsell opportunitiesSupport renewals and coordinate with business development when neededRequirements3+ years of experience in client/account management, preferably in the tech sectorExcellent communication skills in Polish (B2+) and English (B2+)Organized and detail-oriented, with a knack for building strong client relationshipsFamiliarity with Pipedrive or other CRM toolsUnderstanding of AI is a plusCustomer-first mindset and a proactive approach to problem-solvingWhat we offer20/26 paid vacation days 🌴100% remote work and flexible working hoursBudget for training and development during work hoursPrivate medical care, life insurance, and Multisport 🏃‍♂️‍➡️Employee referral bonusesEquipment of your choice (MacBook by default)Interesting, challenging projects- we only take on the ones we believe in :-)