Application Production Support Analyst

Technologies we use

Your responsibilities

• Technical:
• Perform first level support responsibilities for various platforms (Windows, Linux, Mainframe)
• Handle both Mainframe and Distributed job scheduling responsibilities
• Manage production activities via various mainframe and distributed tools. Initiate corrective actions in a professional and timely manner when applicable
• Provide second level phone support for a variety of desktop, application, security and data accessibility incidents/requests
• Perform Incident Management responsibilities, including the managing of the incident tickets, collaborating with support teams, effective communication of issues and detailed documentation of events
• Manage the distributed scheduler infrastructure and handle the application administration duties
• Client/User Support:
• Provide professional phone support to our global users and clients
• Monitor transmissions from business partners and follow contingency plans, as needed
• Serve as an escalation point for all system support teams
• Perform testing activities as required by the application developer teams
• Create detailed incident, problem and request documentation in support of the user/client needs
• Maintenance:
• Perform Data Center facilities management (Assets Mgmt, Change Mgmt, Security Administration)
• Direct vendor maintenance activities for all BBH locations
• Continually help ensure that operational documentation, procedures and standards are developed and maintained

Our requirements

• One of the Following: BA/BS Information Technology + 3 years’ relevant experience preferred, Will consider Entry Level candidates with a BA/BS in Information Technology with sufficient relevant coursework and demonstrate a high level of technical knowledge and aptitude, H.S. + equivalent experience
• Basic understanding of mainframe and distributed software tools
• Capability to perform first level support for Linux and Windows platforms
• Knowledge of standard desktop tools, such as Microsoft Office suite including Microsoft Outlook
• Experience with mainframe and/or distributed scheduling concepts is a plus
• Motivated individual interested in working with other IT teams
• Demonstrate customer service skills when performing second level phone support of desktop, application and security needs

What we offer

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

Benefits

Join us as an Application Production Support Analyst