Business Analysis Manager

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Your tasks

Job Summary

Leads analysis and reports, utilizing expertise to recommend improvements. Manages and executes larger projects - regional and/or cross-regionalResponsibilities Problem Solving/Assessment

• Determines and applies appropriate methodologies and tools for analyzing a range of complex, functional and/or cross-functional issues
• (often complex or with a high level of ambiguity)
• Provides recommendations that consider the needs of cross functional teams
• Identifies process gaps and issues and recommends areas for improvement
• Assesses impact of manual workarounds
• Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate· Facilitates discussions and drives resolution where disagreement exists, escalating where necessary

Project Management

• Creates, manages, and leads larger project plans and resources, executing them using appropriate tools and techniques
• Drives alignment with stakeholders from problem identification through implementation and post-implementation monitoring
• Communicates team progress
• Creates scope, project charter and stakeholder analysis
• Applies appropriate project management skills and best practices including Lean Six Sigma
• Identifies and manages risks and issues, recommending suitable mitigation plans

Cost/Benefit Analysis and Monitoring

• Analyzes pre and post implementation results and proposes recommendations for improvement
• Expected benefits and actual results

Coaching and Mentoring

• Provides necessary feedback, guidance and/or advice to junior team members and internal staff
• May act in an advisory capacity to Yellow, Green or Junior Lean Six Sigma Black belts

Implementation and Change Management

• Manages process and procedural documentation
• Completes post deployment analysis, monitoring and control, providing recommendations for improvement
• Assesses post project benefits and success

Reporting and Metrics

• Leads status reporting, highlighting risks, issues and concerns
• Makes recommendations for improvement based on report results
• Creates and publishes more complex dashboards

Alignment, Consistency & Prioritization

• Champions changes to enable customer benefits
• Assesses priority based on fit to agreed organizational criteria
• Supports in driving consistency and alignment across different functional teams
• Recommends alternative solutions, escalating where disagreements persist
• Leads and facilitates cross functional discussions to drive issues, challenges and prioritization efforts
• Manages low/medium degrees of conflict, escalating where necessary

Business Requirements, Functional Design and Process Design

• Obtains, creates and documents business requirements engaging multiple stakeholders
• Creates BRD (business requirements document), managing cross-functional and cross-regional reviews
• Works with the BSA's and Dev. team on solution design and development
• Assesses solutions from multiple angles, recommending alternatives where appropriate
• Reviews functional design, working closely with BSAs and DEV teams to ensure solution meets requirements
• Partners with stakeholders to analyze, define and document business processes within and across functional areas
• Utilizes Lean Six Sigma methodology; may design or improve business processes
• Facilitates workshops to drive agreement where appropriate

Stakeholder Management

• Manages stakeholder expectations within and/or across functions
• May work with governance boards or steering committees
• Identifies and proactively includes correct stakeholders and communications effectively
• Understands stakeholder needs and builds effective relationships
• Utilizes effective methods of communication with stakeholders, varying approach accordingly

Testing

• May lead user acceptance testing
• May be responsible for ensuring User Acceptance Testing is fully planned and executed
• Develops and assigns test cases
• Identifies testing resources
• Assesses testing progress

Qualifications

• Proven years experience in related field preferred
• Bachelor's degree required
• Green belt preferred

We offer

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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