Career Opportunities: Client Relations Specialist (4049)

Introduction

We are seeking a motivated and results-driven Client Relations Specialist to join our dynamic sales team.

Duties and Responsibilities:

This role is responsible for generating new business opportunities, managing customer relationships, and driving revenue growth through proactive outreach and effective sales strategies.

You will be responsible for business-to-business virtual sales working to reduce attrition, maximize existing customer relationships and developing new small business clients.

This role wills suit someone who wants to develop in a sales role with the potential to create a career development path into Field Sales.

• Ability to manage up to 400 potential customers and develop accounts across multiple countries with revenue threshold of $50,000 PA
• Virtually manage a defined portfolio of accounts to maintain and grow the business.
• Track account activity to identify churn risks and work proactively to eliminate these risks.
• Penetrate current customer accounts for potential cross-sell opportunities.
• Win back “Lost Clients” within the region
• Win “New Logos” within the region for clients with a maximum revenue of $50,000 PA.
• Work with Centralized pricing team on developing new clients from the spot market.
• Develop customers of our existing customer base.
• Focus on development & growth within our key strength markets, services & trade lanes.
• Productivity results – virtual meetings, phone calls, presentations, and proposals – to be recorded in the company CRM (HubSpot).
• Meet KPI’s as outlined by HOS, such as call numbers, GP growth, volume growth.

Your profile

You will have strong communication skills, a customer-focused mindset, and a passion for sales. You will be comfortable with moving past gatekeepers, speaking with decision-makers, and will need a thorough understanding of the process of selling over the phone.

Required Skills and Abilities:

• Must be able to communicate effectively and persuasively.
• Excellent oral and written communication skills.
• Excellent listening and negotiation skills.
• Multiple languages an advantage
• Ability to multi-task and work independently.
• High level of attention to detail.
• Positive attitude and ability to overcome rejection from sales leads.

Education and Experience:

• Experience in virtual sales or customer service experience an advantage.
• Experience in the freight forwarding or logistics industry is required.
• Familiarity with CRM software (e.g., Salesforce, HubSpot) is an advantage.
• Ability to build rapport and maintain relationships with clients.

What We Offer:

• Competitive remuneration package including a personalised sales incentive plan
• Work performance indicators such as customer calls per week, and quotation activity will be flexible and personal to each individual.
• Flexibility on location and office alignment, depending on personal circumstances
• Training and development
• Friendly, fun and relaxed culture
• Access to OIA University 1000’s of courses for personal and professional development
• Milestone recognition and participation various employee recognition competitions
• Opportunities for career development and advancement.