Client Service Officer with Czech/Slovakian language

Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewAre you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to CitiService Team.By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.The overall objective of this role is to address external customer issues and provide ongoing customer support. The team is looking for a dynamic individual with exceptional customer service skills who will provide resolutions and support to the Corporate client segment across Czech/Slovakia.What you will doEnsure customer inquiries are responded in an efficient and timely manner via phone and email, maintaining compliance with departmental standards Develop and maintain client portfolio through regular interactionsEffectively liaise with other local and cross border internal teams and departments   Conduct necessary analyses to address client needsProactively inform clients about problems (system failures, market issues) and provide regular resolution updatesServe as the first-line point of contact for internal partners and external clients, interacting with key teams to identify and resolve issuesWhat we will need from you2 years of relevant service or banking experience is an advantageUniversity degree preferredFluent English and native Czech/Slovakian language knowledgeComputer proficiency - strong IT skills (Windows, MS office knowledge)High level of client service orientation, creativity, initiative and flexibilityGood interpersonal and communication skillsDemonstrated ability to drive results in a fast-paced, goal-oriented environmentBy joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential ratesEmployer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential ratesEmployee Assistance Program financed by EmployerPaid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential ratesAdditional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building eventsAdditional day off for volunteeringCafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platformOpportunity to receive an annual discretionary incentive awardSpecial offers and discounts for employeesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.