Cloud Support Engineer

Technologies we use

About the project

Your responsibilities

• Day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
• Implementation of Customer change requests in compliance with the Change Control regime.
• Incident response including troubleshooting of the infrastructure related issues and collaboration with Technology teams on troubleshooting of platform related issues.
• Strategy Platform administration and troubleshooting.
• Maintaining high quality documentation for all related tasks.

Our requirements

• Technical education or experience in IT roles strongly preferred.
• AWS, Azure, Linux, GCP and containers (Kubernetes) experience strongly preferred.
• Practical experience managing critical customer issues is a plus.
• Must possess an enthusiastic personality and foster a positive work environment.
• Strong written and verbal communication skills in English is a must. Fluency in German is a plus.
• Well-organized with effective time management skills.
• Team player - always willing to give support to others and ask for help if needed.
• Ability to work independently.
• Attention to detail.

Optional

• Experience working with the Strategy platform, particularly in the Administrator role, including managing user permissions, configuring workflows, maintaining platform settings, and supporting operational processes
• Experience with advanced e-learning authoring tools (e.g., Articulate, Captivate) and Learning Management Systems (LMS)
• Strong familiarity with documentation publishing workflows and analytics in SaaS or software environments
• Exposure to AI or machine learning pipelines for content or workflow automation
• Familiarity with version control systems (e.g., Git) for documentation and multimedia source files
• Experience designing certification exams or assessment materials

Benefits

Additional Information

• Available to work from the Warsaw office at least 3 days a week.
• The annual gross salary ranges from PLN 140k-160k gross
• The recruitment process includes online assessment as a first step (logic) - please check also your SPAM folder