Collection Specialist

Our company is looking for an experienced and motivated collections specialist to join our dynamic collections team. Your duties will include building relationships with our customers, resolving client inconsistencies, collecting overdue payments and reporting on the progress.The role requires someone with the ability to balance between maintaining trustful relationships and guaranteeing timely payments. You should possess outstanding communication and negotiation skills, as well as in-depth knowledge of laws and policies related to debt collection. Experience collecting from small-size customers would be an additional asset.RESPONSIBILITIESMonitor accounts receivable balance and independently manage own portfolio of customer accountsContact customers with overdue accounts via email and phone calls in order to collect the overdue amountResolve customer issues and complaints concerning billing.Submit regular reports on the status of unpaid accounts and any repayment progress.Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customerRegular review and proactive update of customer payment details that are close to expiring.REQUIREMENTS3+ years of experience working in CollectionsExcellent knowledge of collection and billing proceduresStrong knowledge of legal regulations regarding debt, including but not limited to FDCPAProficient with Microsoft Office suiteMust be able to work under pressure and be comfortable with contacting clients about potentially sensitive issuesExcellent written and verbal communication skills with a knack for negotiatingSuperb problem-solving and critical thinking skillsStrong organizational and multitasking skillsNetsuite knowledge is an assetWe offer: Employment contract Full-time position with the option to work remotely or at the Gliwice office Access to professional development opportunities Long-term collaborative work environment English and Spanish language courses provided Luxmed private medical care included Allianz life insurance offered Multisport program available Additional days off