Customer Service Agent with Czech

Do you speak Czech at a C1 level and English at a B2 level? Are you looking for a job in a friendly team with a flexible approach? Great — we have the perfect opportunity for you!

Your responsibilities:

• Handling incoming calls on the customer hotline and email correspondence in Czech,
• Providing information regarding order delivery status, order cancellations, and complaint submissions to the clients,
• Supporting customers in resolving current issues according to established procedures,
• Ensuring high-quality customer service and delivering a positive customer experience.

We are looking for people who:

• Speak Czech at C1 level and English at least at B2 level,
• Are empathetic and able to maintain a positive attitude,
• Can stay calm in challenging situations,
• Value teamwork and responsibility.

What do you gain by working with CCIG Group?

• A great start to your career — even without previous experience; your potential matters most.
• Flexible schedule tailored to your needs — easily combine work with studies or personal interests.
• Office in the city center with convenient access by public transport or car.
• Two salary payments per month so you always have funds when you need them.
• Performance-based bonus system — the more effort you put in, the more you earn.
• Transparent career path and real opportunities for promotion.
• Fruit days to keep your energy levels high.
• Development of soft skills, including negotiation and problem-solving techniques useful beyond work.
• After some time and demonstrated commitment, a hybrid work model is possible — one day per week in the office and the rest remotely.
• Young and supportive team with a positive working atmosphere.
• No dress code — come to work in whatever makes you feel comfortable.

What happens after you click “Apply”?

Have a phone and motivation? The rest is simple!

• The application process is quick and easy — no CV required, just leave your contact details in the recruitment form.
• We guarantee that we will contact you by phone within 48 hours.
• The first stage of recruitment is a meeting at our office so we can get to know each other better.
• We always provide feedback after the interview because open communication is important to us.

If this sounds interesting to you — click “Apply” and we look forward to meeting you soon!