Customer Service Team Leader

Degree in business, finance, or a related field, Minimum 2 years of experience in customer service team leadership, Background in finance or a related field, such as financial markets, fintech, banking, or other finance-related industries., Ability to give constructive feedback and manage performance, Comfortable handling challenging situations and driving improvements, Strong customer service mindset, Experience working in a KPI-driven environment, Ability to stay calm and solution-oriented in difficult situations, Experience in improving processes and maintaining quality standards, Good communication and collaboration skills, Strong problem-solving and decision-making skills, Comfortable using multiple systems and tools, Fluent English (written and spoken)

Workation , sharing the costs of sports activities, private medical care, life insurance, remote work opportunities, flexible working time, integration events, no dress code, parking space for employees, leisure zone, charity initiatives, extra leave