Customer Service Team Leader

Location: Kraków
We work: Hybrid (3 days from office per week)
Contract of employment: Full-time
**Recruitment process:**Online 
About your future employer:

 We are looking for an experienced Customer Service Team Leader to manage and support a team delivering high-quality customer support. In this role, you will combine leadership responsibilities with hands-on involvement in daily operations, ensuring smooth service delivery and strong team performance.

Customer Service Team Leader

Here are some of the things you can look forward to:

• Lead, motivate, and develop a team of customer service specialists
• Set clear goals and monitor performance based on KPIs and quality standards
• Provide regular feedback, coaching, and support employee development
• Plan shifts and allocate resources to ensure proper coverage
• Act as the main point of contact for complex or escalated cases
• Make decisions on issue resolution in line with company guidelines
• Ensure high service standards through quality checks and case reviews
• Work closely with internal teams to improve processes and customer experience
• Track and report team performance and key metrics

Our Client has a lot to offer:

• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas;
• Great atmosphere and comfortable working conditions;
• Stable job and cooperation with friendly and high qualified team;
• Hybrid model of work, flexible working hours;
• Workation - for 20 days, you can work from anywhere in the world;
• 3 additional days off for celebrate your birthday and voluntary work;
• Office located near city centre;
• Modern working environment (agile spaces, private quiet rooms and breakout areas);
• Competitive salary;
• Annual and performance-related bonuses;
• Private medical cover for you and your family;
• Multikafeteria system;
• Life insurance;
• Unlimited access to learning platform;
• High-standard IT equipment;
• Free parking;
• Annual parties  and other social events.

Recruitment proces:

• Short interview with Antal Consultant
• Teams meeting with Hiring Manager
• Teams meeting with Head of the department
• Employment