Customer Success Management Analyst with German (SAS)

Technologies we use

Your responsibilities

• Connect with key business and technical decision makers during customer conversations, removing technical blockers and promoting upselling and cross-selling.
• Present Microsoft Cloud solutions that align with each client’s business needs.
• Provide clear technical overviews and accurate pricing guidance.
• Support customers with solution demos, evaluations, and feasibility checks.
• Stay up to date with the latest Microsoft and competitor cloud technologies.
• Participate in training sessions delivered across the global or EMEA teams.
• Meet and exceed sales and revenue goals.
• Drive Customer Engagement and Solution Growth, by:
• Connecting with key business and technical decision-makers to assess organizational needs, propose the most suitable Microsoft solutions, and demonstrate their strategic value while providing technical guidance with the goal of increasing deal size and revenue per win
• Gathering insights into clients’ businesses and leveraging existing architectural approaches to drive opportunity growth through upselling and cross-selling.
• Understanding and assessing customers’ business environments and resulting needs to propose the most customer-centric solutions within a specific Solution Area focus; integrating security into customer discussions to identify potential up-sell and cross-sell opportunities.
• Showcasing Microsoft solutions to customers through demos, evaluations, and tailored offers.
• Positioning Microsoft solutions favorably against competitors.
• Collaborating internally with CLM teams on account planning, reviews, joint calls, and solution updates.
• Engaging with DAS and Partners on co-sell referrals and handovers.
• Participating in pipeline review meetings and driving engagement on top deals.

Our requirements

• Advanced proficiency in Inside Sales
• Advanced proficiency in Sales Pursuit Management
• A minimum of 1 year of experience in relevant related skills
• Language(s) Required: German and English - minimum level C1 required.
• Microsoft certificates are good to have (required to do it in a fast pace after joining)

What we offer

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

Benefits

WHAT’S IN IT FOR YOU?