Customer Support Specialist with Dutch

For our client - a global IT services, consulting, and business solutions company - we re looking for a candidate who who will join and strengthen the new team!Position: Customer Support Specialist with DutchLocation: Warsaw, WolaModel of work: 3 days from home, 2 days onsite / weekWorking hours: Customer support operates 24/7. The schedule is adjusted based on business/employees needs, shifts are 8 hours long, and night work can always be performed from home.ROLE:Serving as the first point of contact for all IT‑related issues.Handling incoming requests via phone, email, web, and chat in a professional manner.Performing thorough diagnostics to enable first‑time resolution whenever possible.Managing incidents through their full lifecycle,Sharing knowledge, supporting new team members, and collaborating with L2 teams on improvements.PROFILE:Experience in customer service/technical support,Fluency in Dutch and English,Great communication skills,Openness to working flexible hours,Willingness to learn and expand knowledge.OFFER:Permanent contract of employment (UoP),Hybrid model of work,Opportunity to use foreign languages and the newest technologies on a daily basis,Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.),Sport's card (Multisport),Private medical care for you and your family,Private life insurance,Access to wide range of learning & development platforms,Discounted theatre tickets,Work in a multicultural environment.