Delivery Head (US Region) (min 1 day a month Onsite Poland)

We are seeking an experienced Delivery Head for a global client, to own and lead delivery operations for the US region, working from Poland. This role is critical to ensuring high-quality execution, client satisfaction, and financial performance across globally distributed delivery teams.The ideal candidate brings strong US delivery experience, understands regional and cultural specifics, and can operate confidently in a Polish-speaking environment while engaging senior US stakeholders. Send CV to ([email protected]) if you are interested. Delivery Head (US Region) LocationPoland (Remote / Hybrid)Office presence expected periodically (e.g. monthly) Region CoveredUnited States (US clients, global delivery) Employment TypePermanent / Full-time Key ResponsibilitiesRegional Delivery OwnershipOwn end-to-end delivery governance for US client engagementsEnsure adherence to global delivery standards and best practicesAct as senior escalation point for delivery-related topicsClient & Stakeholder EngagementBuild trusted relationships with US-based client leadershipProvide regular delivery updates, risk management, and value-added insightsPartner with account leadership on cross-sell and upsell opportunitiesOperational ExcellenceDrive delivery KPIs, quality metrics, and continuous improvementEnsure predictable delivery and high customer satisfactionResolve escalations effectively across distributed teamsLeadership & Team ManagementLead and mentor Delivery Managers, Program Managers, and cross-functional teamsFoster accountability, ownership, and collaboration across regionsFinancial AccountabilityOwn delivery budgets, forecasts, and regional profitability✅ Requirements10+ years of experience in IT services delivery5+ years in senior delivery leadership roles (Delivery Head / Delivery Director)Proven experience delivering large-scale programs for US clientsStrong experience managing offshore / nearshore global delivery modelsWillingness to work from Poland (Min 1 day a month) Polish language proficiency (spoken & written)Fluent English (spoken & written)Strong stakeholder management, ownership mindset, and client focus