Field Support Technician (Audio Video Specialist)

Technologies we use

About the project

Your responsibilities

• Provide on-site technical support to end-users, resolving issues related to hardware, software, and network connectivity.
• Manage and maintain accurate asset inventory records, including tracking, updating, and safeguarding IT equipment.
• Build, image, and refresh laptops and desktops, ensuring all devices are up-to-date and fully operational.
• Troubleshoot and address common IT issues such as printer malfunctions, software errors, and connectivity problems.
• Set up, operate, and maintain audio and video equipment (including AV systems from Crestron and Logitech) for meetings, presentations, and live events.
• Support live events through AV system operation, troubleshooting, and real-time resolution of technical challenges.
• Collaborate with senior IT staff and technicians to resolve complex issues and implement process improvements.
• Deliver exceptional customer service, responding promptly and professionally to user inquiries and concerns.
• Maintain comprehensive records of support requests, issue resolutions, and equipment maintenance activities.
• Utilize MS Teams, ServiceNow, and MS Office for communication, ticketing, and documentation.

Our requirements

• High school diploma or equivalent; technical certifications or coursework in IT or AV technology preferred.
• Minimum one year of experience in IT support, preferably in an office environment.
• Level 1+ troubleshooting skills across hardware, software, and network domains.
• Basic knowledge of audio and video equipment, including setup and maintenance.
• Familiarity with MS Teams, ServiceNow, MS Office, and AV equipment from Crestron and Logitech.
• Strong problem-solving abilities and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Willingness and ability to work 100% onsite; no remote work.
• Capacity to lift and carry up to 50 lbs.

Optional

• Experience with video conferencing platforms and common office tools/operating systems.
• Basic understanding of networking and cabling.
• Exposure to asset management software and IT service management tools.
• Familiarity with life sciences, healthcare, or pharma environments, including HIPAA standards, is advantageous.
• Fresh graduates from technical backgrounds with a demonstrated high learning curve are encouraged to apply.

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What we offer

• Access to structured training programs and certifications in IT and AV technologies.
• Opportunities to progress into senior technical roles or specialize in advanced AV systems.
• Mentoring from industry experts and participation in collaborative projects.
• Competitive salary and benefits packages.
• A supportive, inclusive work environment that rewards innovation, initiative, and continuous improvement.

Benefits