First Line Support Analyst with Dutch
Atos Poland Global Services Sp. z o.o.
Hybrid
Status
Hexjobs Insights
Stanowisko: Analityk Wsparcia. Obowiązki: wsparcie użytkowników, rozwiązywanie problemów technicznych, zarządzanie przypadkami. Wymagania: znajomość holenderskiego, umiejętności komunikacyjne, chęć nauki.
Schlüsselwörter
holenderski B2+
wsparcie techniczne
rozwiązywanie problemów
zdalny dostęp
komunikacja zespołowa
godziny pracy 24/7
Vorteile
- Rozwój osobisty: kursy, certyfikaty, konferencje.
- Prywatna opieka medyczna.
- Dofinansowanie do sportu.
- Program premiowy: dodatkowa miesięczna premia.
- Elastyczny czas pracy w modelu hybrydowym.
Technologies we use
About the project
Your responsibilities
- Handle incoming calls/emails and support end users with hardware, software, and basic network issues.
- Provide step-by-step solutions or use secure remote access to resolve problems.
- Log all cases in our service management system.
- Solve common issues independently and escalate complex cases to specialist teams.
- Deliver professional, timely service and keep users informed.
Our requirements
- Dutch: B2+ (you’ll use it daily) and English: B1+ (tools & internal communication, clients).
- Curiosity for technology and willingness to learn new IT skills.
- Communication & teamwork mindset.
- Problem-solving attitude and good time management.
- Flexibility to work various shifts (24/7 model), hybrid.
Optional
- Basic knowledge of Windows OS, MS Office, any customer service experience.
What we offer
- Wellbeing & work–life balance: integration and passion-sharing events.
- Healthcare: private medical care.
- Benefits platform: shopping, cinema, sports, etc.
- Sports: co-funding for Multisport & OK system, b-active program.
- Learning & development: courses, certifications, expert communities, conferences.
- Special occasions: gift packages (Easter, Christmas, Children’s Day).
- Seniority appreciation: extra days off, jubilee gifts.
- Community: charity & eco initiatives.
- Performance bonus: additional monthly bonus based on results.
- Office presence: usually 2 days per month, flexible based on distance and team needs.
- Shifts: 24/7 rotation; schedules shared in advance.
Benefits
Who we especially welcome
- Graduates and students starting their first full-time role.
- Career changers moving into IT from other fields (customer service, hospitality, retail).
- Returnees to Poland — you bring valuable international perspective.
- People new to corporate work — we’ll onboard you step by step.
Training & onboarding you’ll receive
- Service Desk foundations: ticketing, SLAs, prioritization, escalation.
- Technical basics: Windows, Office 365, user accounts, printers, VPN, Wi-Fi.
- Tools: ServiceNow/JIRA, remote desktop, documentation standards.
- Soft skills: communication with native speakers, working in a multicultural environment.
Recruitment process
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Aufrufe: 20
| Veröffentlicht | vor 13 Tagen |
| Läuft ab | in 17 Tagen |
| Arbeitsmodus | Hybrid |
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