Franchise & Internal Audit Specialist

Franchise & Internal Audit Specialist is responsible for evaluating operational performance of franchise and company-owned restaurants to ensure compliance with brand standards, operational procedures, and contractual obligations. The role focuses on operational audits, compliance monitoring, asset protection, and performance improvement through clear recommendations and close cooperation with franchise partners and internal stakeholders. Key ResponsibilitiesEvaluate franchise operations with focus on quality control, customer service, and adherence to brand standardsAssess key operational areas including inventory management, staffing levels, and operational efficiencyMonitor and analyze operational performance indicators such as REV results, OSAT and NPS scoresEnsure compliance with brand standards, operational procedures, and contractual obligationsIdentify non-compliance issues and recommend corrective actions, monitoring their implementationProvide operational guidance and support training initiatives for franchiseesPrepare and communicate audit reports with clear findings and recommendationsFollow up on audits to ensure effective execution of action plansVerify correct execution of marketing initiatives and promo compliance during restaurant visitsConduct internal asset protection audits in company-owned restaurants Requirements & QualificationsMinimum 5 years of overall professional experienceAt least 2 years of experience in a similar audit, operational, or compliance roleMinimum 2 years of experience in leading teams or coordinating initiativesFluent English and local language proficiencyValid driving license (category B)Willingness to travelStrong business acumen and analytical skillsExcellent interpersonal and communication skillsProcess-oriented mindset with strong execution focusAbility to work effectively under time pressure What We Offer· A work environment built on trust, high energy, and a strong solutions-focused mindset,· Fast and efficient decision-making processes,· Participation in international projects,· Flexible working hours,· Private medical care,· Subsidized sports card,· Option to join a group insurance plan.