Global Service Manager (German or French as an asset)

This is an individual contributor not a supervisor role.Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi’s Commercial Cards Team.By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.Team/Role OverviewIn 2002, Citi established its regional Commercial Cards business to cater to the ever-growing needs of our clients, providing Travel, B2B and Virtual card solutions. The regional EMEA business now covers more than 600 corporate clients, 45 markets with significant further expansion underway.What you will do:Frequent and proactive two-way client communication that supports strategic and operational aims; regular conference calls resulting in measurable actionsSchedule, organize and chair regular client service face to face reviews in collaboration with client executives, relationship management and other functional areas where relevantWork with global clients on program optimization, digitization and adoption of self-service toolsDay-to-day issue tracking and resolution with key client organization contacts having emphasis on resolving the root causes and preventionTake ownership of the service relationship, operational health and coordinate internal regional client contactsEnable client growth and proactive program improvement using client feedback, performance KPI and data platformsIdentify opportunities and solutions for existing clients and work with Citi stakeholders to develop Commercial Cards footprintManage global projects and coordinate work of regional teams. Prepare and discuss project plan with clients. Work towards agreed timelinesWhat we will need from you:Minimum of 3 years of experience in B2B or corporate customer service or account managementFluent English and another European language desirable (French/German)Excellent presentation and communication skillsProficiency in data analysis and translating KPI into meaningful narrativesProject management skills desirable (certification is an advantage)Strong MS Office and adaptable workflow system skillsWhat we can offer you:By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential ratesEmployer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential ratesEmployee Assistance Program financed by EmployerPaid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential ratesAdditional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.Additional day off for volunteeringCafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.Opportunity to receive an annual discretionary incentive awardSpecial offers and discounts for employeesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.#LI-EŁ1------------------------------------------------------Job Family Group: Customer Service------------------------------------------------------Job Family:Institutional Customer Service------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location Full Time Salary Range:151 920,00 zł - 258 680,00 zł------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.------------------------------------------------------This job opening is for an existing job vacancy.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster.