HR Specialist with Spanish

At Aristocrat, we believe that creating happiness in life through the power of play is more than a mission—it's our passion 🎉. As a global leader in gaming, we take pride in our innovative technology, world-class content, and outstanding team. Joining our People & Culture Service Operations team means you will be key in crafting the experiences of our valued employees and essential to our company’s success.This role follows a hybrid model 🏢💻, requiring three days per week in our Krakow office (Unity Centre).What you'll doDeliver outstanding customer support when addressing advanced and intricate questions from employees, business partners, and managers through email, chat, phone, or ticketing systemsResolve inquiries accurately and timely by accessing knowledge guides and information in multiple HR systemsApply a case tool to capture all inquiries, customer information, case data, and updates, and communicate resolutions or raise issues as neededMaintain acute knowledge from operating within a P&C Tier 1 customer care environment, managing local benefits, talent acquisition, and Workday data processes and policiesPerform employee data maintenance, including mass EIB loads into the Workday system, and validate business process data mappingAct as a point of contact for Tier 1, using the case tool for comprehensive inquiry managementPerform benefit administration transactions, consult with employees, engage internal collaborators like payroll, and work with third-party vendors to ensure complianceHandle executive requests, elevated inquiries, and blocking issues timely and accuratelySupport recruiters and candidates directly, performing all recruiting administration transactionsEffectively communicate HR policies and programs, and explain sophisticated subjectsManage workload efficiently to fulfill commitments within established service level agreements (SLAs) ⏳What we're looking forBachelor’s Degree in IT, Business, or a related field 🎓, or equivalent work experienceOver 2 years of experience in a P&C or HR contact center/shared services setting, handling inquiries and transactions across various HR functionsOver 2 years of experience with Workday HCM, EIB mass load, and reportingGenuine interest in working within an HR or People & Culture operations teamEnthusiasm for outstanding customer care, adaptable and flexibleExcellent verbal and written communication skills in English 🇬🇧 and Spanish 🇪🇸Ability to multitask and work efficiently in a fast-paced, changing environmentAbility to handle sensitive and confidential employee data 🔒Capability to work independently under general directionProficiency in applying knowledge guide materials for research and inquiries.