Human Resources Operations Team Lead

Job TitleHuman Resources Operations Team LeadJob DescriptionMinimum compensation: starting from 12 000 PLN gross. The final offer will be determined based on the candidate's experience and competencies.So, who are we?Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.Your teamAs HR Operations Team Leader, you'll lead a team of Senior Global HR Specialists. Together, you'll be responsible for delivering daily HR operations and cyclical HR projects across almost 17 countries globally. Your focus will be on great service delivery, continuous improvement, and keeping things simple — without sacrificing quality.Your role in the Team's SuccessWe're looking for an experienced HR Operations Team Leader to lead our HR Ops team and play a central role in shaping how we deliver HR services to over 2,000 IG employees globally.This isn't just a 'keep the lights on' role. You'll be driving continuous improvement, building team capability, and ensuring our HR Operations runs at a consistently high standard. You'll own the day-to-day delivery of HR services, manage workload and priorities, and be the go-to person for your team when things get complex.You'll be joining a team that's actively transforming — investing in automation, process simplification, and building resilient, scalable operations. If you like solving problems, developing people, and raising the bar on service delivery, this is the role for you.What you'll doLead your teamManage and develop a team of HR Operations Senior Specialists, with a focus on continuous improvement, career growth, and building genuine capabilityPlan and advocate for your team — manage workload, priorities, and coverage using our HR ticketing system (ServiceNow)Set clear expectations and hold the team accountable for delivering high-quality, timely HR services within agreed SLAsDeliver operational excellenceOversee HR data entry and employee lifecycle transactions in Workday, ensuring accuracy and timelinessManage the preparation, signing, and distribution of HR letters and documentsMaintain accurate employee files in our online archiveProvide expert advice on HR processes and policies (HR employee queries only)Lead and contribute to internal and external auditsDrive improvementIdentify and implement process improvements that increase efficiency, simplify operations, and improve the employee experienceActively contribute to automation initiatives — we've grown automation and we're not stopping thereProvide recommendations based on HR trends where guidance gaps existLive the IG valuesChampion the client, learn fast together, raise the bar — in everything you doWhat you'll need for this roleEssential5+ years in HR Operations, with proven experience leading HR teams — ideally in a global, fast-paced organisationStrong understanding of employee lifecycle processes end-to-endHands-on experience with Workday or similar HRIS, and an HR Case Management system (ideally ServiceNow)Track record of delivering process and user experience improvements with measurable resultsExcellent written and verbal English communication skills (C1 minimum)Comfortable working with ambiguity, changing priorities, and complex issues — you figure things out and keep movingProactive, self-driven, and genuinely curious about learning new thingsNice to haveExperience with additional HR systems beyond WorkdayFamiliarity with APAC HR processes and labour lawExperience managing internal and external auditsHow we workWe try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:Lead and Inspire: Drives trust, alignment, and enthusiasmThink Big: Focus on the problems that most impact commercial outcomesChampion the client: Understand and prioritise client's needsDeliver at pace: Push for fast, sustainable growth;Raise the bar: Take ownership, be accountable and share feedbackWe believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.The PerksYour growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.Learn more about the Perks here!Join us for this exciting journey. Apply now!