Incident Manager

Technologies we use

About the project

Your responsibilities

• Manage incidents and problems in accordance with best ITIL practices to minimize business disruptions.
• Oversee the incident/problem management process and coordinate teams responsible for resolution.
• Analyze incidents to identify root causes and prioritize requests based on urgency and impact.
• Develop and implement process improvements to enhance efficiency and effectiveness.
• Create incident reports to track performance, identify trends, and support strategic decisions.
• Communicate with senior management regarding critical incidents and their potential impact.
• Collaborate with support teams and external vendors to resolve issues timely and efficiently.
• Monitor incident progress and ensure timely resolution, maintaining high service quality.

Our requirements

• Minimum 3 years of professional experience in incident/problem management.
• Strong knowledge of ITIL processes and methodologies.
• Excellent analytical and problem-solving skills.
• Exceptional communication and interpersonal abilities.
• Ability to work under pressure and meet tight deadlines.
• High attention to detail and proactive mindset.
• Ability to work independently and within a team.
• Fluency in Polish.

Optional

• ITIL Foundation certification.

This is how we organize our work

This is how we work

What we offer

• Stable and long-term cooperation with very good conditions
• Enhance your skills and develop your expertise in the financial industry
• Work on the most strategic projects available in the market
• Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
• Participate in Social Events, training, and work in an international environment
• Access to attractive Medical Package
• Access to Multisport Program
• Access to Pluralsight
• Flexible hours

Benefits

#GETREADY to meet with us!

ITDS’s Whistleblower Procedure