IT Administrator

Technologies we use

About the project

Your responsibilities

• Represent the IT department in a professional, approachable, and service-oriented manner.
• Manage tickets via ServiceNow (ITSM platform).
• Handle incoming support calls through Microsoft Teams.
• Provide in-person support to staff onsite in the Poland office (walk-ins).
• Deliver remote assistance using standard support tools.
• Troubleshoot and resolve hardware and software issues.
• Work with core company tools including Microsoft Office Apps, Intune, Defender, and related platforms.

Our requirements

• Degree in Computer Science, Information Technology, or a related field.
• Fluent in spoken and written English, used daily in meetings within an international environment.
• Minimum of 1 year experience in 1st/2nd line IT support roles.
• Solid knowledge of Microsoft Active Directory, Microsoft 365, Intune, Entra (Azure AD) and Defender.
• Proficiency in Windows 10/11 (installation, maintenance, and troubleshooting).
• Experience with ITSM (ServiceNow, Zendesk, or equivalent).
• Familiarity with remote support tools (e.g., TeamViewer, BeyondTrust).
• Willingness to work onsite in the Poland office 3 days per week, and during emergencies if required.
• Availability for 2 weekends a month is required.

Optional

• Relevant certifications (e.g., CompTIA A+, Network+, Security+).

This is how we organize our work

This is how we work

Development opportunities we offer

What we offer

• Opportunities for constant development and work on exciting projects.
• Working in an international environment.
• English lessons.
• Attractive remuneration in Euro.
• Fully or partially paid training and development.
• Required presence in the office 3 days per week.

Benefits