IT Assistant in Operations Support Division/Operations Support Systems Unit/ Operational System Development and Evolution Sector

Requirements:

• At least 2-year experience in a similar position, including dealing with editing and layout of documents and working in SharePoint;
• Good knowledge of MS Office and SharePoint;
• Fluent English min.B2 - work completely in English;
• Education: successfully completed secondary education related to the business needs, IT area preferred.

Personal skills:

• Hgh level of responsibility and ability to work independently;
• High level of service orientation;
• Ability to work under pressure and experience in organizing work and prioritizing accordingly;
• Ability to communicate efficiently at all levels internally and externally and in appropriate manner;
• Strong sense of accuracy and attention to detail;
• High level of discretion and ability to handle confidential matters;
• Proven organizational skills;
• Ability to adapt to a dynamic working environment;
• Ability to learn new skills and software;
• Ability to work in a team.

Job description:

• to answer queries and provide support to users (helpdesk support);
• to manage user accounts and access to software applications;
• to test new functionalities in the software tools developed in-house;
• to support software development activities
• to extract and provide operational data from software applications; (knowledge and experience with Microsoft Power BI would be an advantage;
• to identify and evaluate operational reporting requirements;
• to gather and log user feedback from software users;
• to support in administrative tasks when required