IT Assistant in Return Division / Return Knowledge Office

Requirements:

• Fluency in English min B2
• Strong proficiency in using Microsoft SharePoint  (architecture, lists, and libraries).
• Work experience in customer service
• Ability to translate technical concepts into plain English for non-technical stakeholders.

Personal skills:

• Hgh level of responsibility and ability to work independently;
• High level of service orientation;
• Ability to work under pressure and experience in organizing work and prioritizing accordingly;
• Ability to communicate efficiently at all levels internally and externally and in appropriate manner;
• Strong sense of accuracy and attention to detail;
• High level of discretion and ability to handle confidential matters;
• Proven organizational skills;
• Ability to adapt to a dynamic working environment;
• Ability to learn new skills and software;
• Ability to work in a team.

Job description:

• To provide first level service desk support for the Integrated Return Management Application (IRMA) Service Desk by handling the users’ requests on IT-related incidents/ problems/ well-known errors.
• To act as the administrator for the SharePoint environment, managing permissions, site structure, and troubleshooting platform-specific bugs.
• To conduct manual testing of SharePoint web application by executing test cases and analyse results from end-user perspective.
• To manage user accounts in SharePoint web application
• To support the delivery of training sessions to users.
• To support with creation of user guidelines and support materials.
• To support with the content management within IRMA
• To support with the creation of information products in remits of Return Digitalisation (e.g. newsletters)
• Other tasks as assigned by supervisor