IT Service Desk Specialist with German or Dutch (f/m/x)
Sii Sp. z o.o.
Hybrid
B2B
Status
Hexjobs Insights
Role: IT Service Desk Specialist. Responsibilities include providing remote support, managing user accounts, and handling IT requests. Requirements: fluent German/Dutch, IT support experience. Notable benefits include profit-sharing and training opportunities.
Schlüsselwörter
IT Support
Active Directory
Office 365
ITIL
Service Desk
Ticketing Systems
Endpoint Management
German
Dutch
Vorteile
- Great Place to Work since 2015
- Profit-sharing with workers, over PLN 76M since 2022
- Attractive benefits package including healthcare
- Comfortable workplace options
- PLN 1 000 000 per year for employee ideas
- Investment in growth (meetups, training)
- Positive work atmosphere
Technologies we use
About the project
Your responsibilities
- Providing remote support for users across applications, operating systems, and computer hardware
- Managing user accounts and access in Active Directory / Entra ID
- Handling Office 365 services and basic telephony system administration
- Supporting mobile devices (Android/iOS) and working with endpoint management tools (e.g., Intune, NinjaOne, ManageEngine)
- Performing initial triage of incidents and service requests via phone, email, or ticketing systems
- Escalating complex issues to higher support levels in line with defined procedures
- Documenting troubleshooting steps, supporting onboarding activities, and contributing to the knowledge base
Our requirements
- Fluency in German or Dutch (spoken and written) and good command of English
- At least 6 months of experience in an IT technical support / Service Desk environment
- Knowledge of Windows OS, Office 365, Active Directory / Entra ID, and Intune
- Familiarity with ITIL concepts and ticketing tools (e.g., ServiceNow, Jira, BMC Remedy, or similar)
- Strong communication and interpersonal skills, with a customer‑oriented mindset
- Willingness to work in a 24/7 shift model and ability to perform well under time pressure
- Fluent in Polish required
- Residing in Poland required
What we offer
- Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
- Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
- We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
- Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
- Comfortable workplace – class A offices or remote work
- Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
- PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
- Investment in your growth – meetups, webinars, training platform and technology blog – you choose
- Fantastic atmosphere created by all Sii Power People
Aufrufe: 1
| Veröffentlicht | vor 9 Tagen |
| Läuft ab | in 21 Tagen |
| Art des Vertrags | B2B |
| Arbeitsmodus | Hybrid |
Ähnliche Jobs, die für Sie von Interesse sein könnten
Basierend auf "IT Service Desk Specialist with German or Dutch (f/m/x)"
Keine Angebote gefunden, versuchen Sie, Ihre Suchkriterien zu ändern.