IT Service Management Intern

Technologies we use

Your responsibilities

• Analyze ITSM data and build reports/dashboards.
• Support ITSM process documentation and improvements.
• Assist with ServiceNow ITSM configurations and operational activities.
• Contribute to CMDB and Asset Management data quality efforts.
• Support Discovery-related analysis and data validation.
• Collaborate with global IT teams on daily ITSM tasks.

Our requirements

• Students of Computer Science, Data Science or related studies (4th or final year), available to work min. 20h/week
• Strong analytical skills and high comfort working with large, complex data sets
• Understanding of data analytics methodologies, data interpretation, and drawing conclusions from trends
• Some experience with reporting tools (Excel, Power BI, or similar)
• Interest in ITSM, digital platforms, and process improvement
• Good communication and teamwork skills
• Curiosity, eagerness to learn, and proactive attitude
• Demonstrates KION Core Values of Integrity, Excellence, Collaboration and Courage.

Optional

• Basic knowledge of ITIL, ITSM concepts or ServiceNow
• Understanding of IT infrastructure, assets, or configuration data

What we offer

• During your 12 months internship in KION Group IT we can guarantee you will learn:
• Modern ITSM practices and process interactions
• ServiceNow platform fundamentals
• Data‑driven IT operations and reporting
• CMDB, asset lifecycle, and discovery methods
• Working in a global enterprise IT environment

Benefits