IT Support Specialist with French, English and Polish (f/m/x)

Technologies we use

About the project

Your responsibilities

• Provide technical support for internal and external users, resolving issues related to hardware, software, networks, and telecommunications
• Diagnose and troubleshoot technical problems based on user reports, leveraging expertise and historical data to identify solutions
• Escalate complex cases to appropriate specialists
• Ensure prompt and effective issue resolution while adhering to service level agreements (SLAs)
• Log and track support requests using relevant tools, maintaining accurate records
• Offer remote support for VPN users and assist with mobile devices, encrypted USBs, and secure network accounts
• Maintain and update documentation, including technical procedures and processes
• Communicate system alerts and outages to users as needed

Our requirements

• Good knowledge of Microsoft tools and systems
• Proactive and eager to learn from colleagues
• Strong team player with the ability to work independently
• Excellent written and verbal communication skills in French, English, and Polish
• Proven ability to deliver exceptional customer service
• Strong telephone etiquette and professional communication skills
• Residing in Poland required

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
• We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
• Comfortable workplace – class A offices or remote work
• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
• Investment in your growth – meetups, webinars, training platform and technology blog – you choose
• Fantastic atmosphere created by all Sii Power People