Junior L1 Banking Specialist with Italian

Junior L1 Banking Specialist with Italian

TATA CONSULTANCY SERVICES LIMITED S.A. ODDZIAŁ W POLSCE

Hexjobs Insights

Junior L1 Banking Specialist will assist business users with product queries, provide level 1 support, log tickets, and ensure issue resolution. Requirements include Italian & English fluency and customer service experience.

Schlüsselwörter

Italian
English
customer service
troubleshooting
Banking
ServiceNow
SOP manuals
documentation
problem-solving

Vorteile

  • sharing the costs of sports activities
  • private medical care
  • life insurance
  • remote work opportunities
  • saving & investment scheme
  • no dress code
  • employee referral program

Anforderungen

Excellent spoken & written skills in Italian and English, At least a few months of working in a customer facing role handling user issues and queries, Working knowledge of ticketing tool such as ServiceNow is an advantage, Good understanding of Banking domain, Ability to create SOP manuals for day to day operations, Excellent problem-solving skills and documentation skills, Effective professional working relationships with co-workers and clients

Vorteile

sharing the costs of sports activities, private medical care, life insurance, remote work opportunities, saving & investment scheme, no dress code, coffee / tea, employee referral program, charity initiatives

Aufrufe: 5
Veröffentlichtvor 10 Tagen
Läuft abin 20 Tagen

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