L1 Customer Support Engineer

Creating and dispatching tickets
Responding to user questions via tickets, phone, and chat, analyzing and fixing problems
Solving technical issues related to their cloud platform and backup solution
Bug reporting: documenting and reporting bugs identified through customer interactions, including detailed steps to reproduce the issues.
Service Configuration: ability to guide customers through basic configurations and steps.
Establishing trustworthy relations and increasing customer satisfaction
Collecting valuable information and feedback from our customers which can be used for the continuous improvement of our products and services
Share information regarding recent fixes and best practices in a proactive manner

1 year of customer support experience in the IT sphere
Familiarity with Ticketing Systems: experience using ticketing system like Freshdesk, Zendesk or Jira/Confluence to report and manage/document internal information.
Advanced level of English
Good communication skills and ability to convey complex information effectively
Being accurate in details
Being capable of answering questions
Proven ability to investigate and troubleshoot technical issues

Official employment – Umowa o pracę contract
4 additional working days of vacation leave per full calendar year
3 days of internal sick leave without a doctor`s note
Health and Life Insurance
Employee Capital Plan (PPK)
Multisport card compensation
Coverage of professional training sessions, meetups, etc.
English-speaking club with native speakers
Polish language classes
Internet and Glasses reimbursement
Cosy office in Krakow city centre (Długa, 72) with beverages, fruit, and cookies
Winter and summer parties, events, team-buildings

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