Lead Business Analyst (ServiceNow)

We are seeking a Lead ServiceNow Business Analyst to drive the business analysis function across multiple ServiceNow workstreams.This role blends hands-on business analysis expertise with leadership responsibilities, ensuring consistent quality, alignment and delivery across all BA activities while serving as the primary bridge between business stakeholders and technical teams.ResponsibilitiesLead, mentor and support a team of Business Analysts across several ServiceNow workstreamsEnsure consistency in BA practices, documentation standards and delivery qualityOversee workload distribution, prioritisation and progression of BA activitiesDrive the end-to-end requirements lifecycle: discovery, elicitation, analysis, documentation, validation and sign-offFacilitate workshops with stakeholders to capture business needs and translate them into clear, actionable requirements and acceptance criteriaEnsure alignment of requirements across interconnected streams such as CIAM, RS, Web and SNOW coreWork closely with Product Owners, Architects, Designers and Delivery Leads to shape solutions and ensure requirements feasibilityReview and validate designs, user journeys and data flows to ensure business needs are accurately reflectedIdentify functional dependencies across teams and ensure they are managed proactivelySupport decision-making processes by preparing options, impact assessments and recommendationsEnsure timely stakeholder alignment and escalate blockers proactivelyContribute to backlog refinement, sprint planning and prioritisation activitiesCollaborate with QA teams to ensure test cases and scenarios fully reflect business needsSupport UAT planning, execution and defect triageRequirements2+ years of experience as a Lead Business Analyst in complex digital or enterprise programmesProven ability to manage and lead multiple Business Analysts across interconnected workstreamsUnderstanding of ServiceNow processes, modules and integrations (experience with SNOW in public sector is a plus)Knowledge of requirements gathering techniques, process mapping and stakeholder engagementExperience working in Agile delivery environmentsAnalytical skills with the ability to break down complex problems into clear componentsCommunication and facilitation skillsLeadership, mentorship and collaboration capabilitiesAbility to handle ambiguity and drive clarity in complex environmentsProactive problem-solving approach with a structured and logical mindsetSkills in managing stakeholder expectations and facilitating consensusHigh sense of ownership, accountability and delivery focusWe offer/BenefitsWe gather like-minded people:Engineering community of industry professionalsFriendly team and enjoyable working environmentFlexible schedule and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Outstanding career roadmapLeadership development, career advising, soft skills, and well-being programsCertification (GCP, Azure, AWS)Unlimited access to LinkedIn Learning, Get Abstract, Cloud GuruEnglish classesWe cover it all:Stable income (Employment Contract or B2B)Participation in the Employee Stock Purchase PlanBenefits package (health insurance, multisport, shopping vouchers)Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and moreReferral bonusesCorporate, social and well-being eventsPlease, note:The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview.We will reach out to selected candidates exclusively.EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.