Lighting Experience Manager - Customer Trainer & Host (m/f/d)

Who we are

At the Zumtobel Group, we are passionate about designing and producing light that empowers humans and brings architecture to life. We continuously push the boundaries in our search for perfection through timeless design, technical excellence and efficient performance. Through light, we create spaces that inspire. As we develop the next generation of lighting, we consider the wellbeing of people and nature. Our lighting is designed for our customers and their individual aspirations. We guide them into a new world of opportunities – as a group, and through all our individual brands, Thorn, Tridonic and Zumtobel.

SpotLIGHT of the job

You will join our Customer Engagement Management under the Sales division of our Lighting Brands, focused on creating unforgettable moments for customers and colleagues from around the world. With a passion for light in our DNA, we host customers and colleagues daily in the beautiful Dornbirn, Austria, more precisely in the Light Forum of the Zumtobel Group.

In this position, you will lead customer visits and present your lighting expertise and knowledge to the audience. You act as a lighting specialist, moderator, and strong personality to create memorable experiences and to foster our success.

WE ARE PASSIONATE ABOUT LIGHT.
We share a passion for light, creating aesthetic, functional, and sustainable lighting solutions that enhance quality of life.

WE ARE EXCITED ABOUT CREATING INNOVATIVE LIGHTING SOLUTIONS FOR A SUSTAINABLE FUTURE.
Sustainability and innovation drive everything we do — shaping a responsible, climate-neutral future.

WE ARE INTERNATIONAL AND PERSONAL AT THE SAME TIME.
While we have grown from a family business into a global organization, our collaborative spirit and familial culture remain integral to our identity.

Responsibilities

• You are responsible for creating concepts and content for the customer visits in the ZG Light Forum (Dornbirn), taking into consideration different target groups and customer expectations
• You have the lead during the visits, as a moderator and a host, persuade with your lighting knowledge, present products and applications in a remarkable way
• In cooperation with Organization and Sales Team you create the complete agenda, from arrival to departure of the participants
• You cooperate with Product and Application managers, internal and external specialists to prepare the content and integrate the latest novelties and on trend topics in your concepts
• You organize online presentations, enabling colleagues who do not sit in Dornbirn to meet with the customers in the digital world
• You support the development and delivery of internal training programs to share lighting knowledge across the ZG
• You participate in the training organized internally and visit lighting conferences to improve and keep your knowledge at the highest level

Skills & Experience

• To succeed in this role, you’ll need strong planning skills and the ability to remain calm and flexible in unexpected situations.
• You hold a degree in Electrical engineering, Lighting Design or Architecture or you have been part of a lighting industry for some time. Preferably, you are a Lighting Expert.
• Our customer target groups are End Users, Architects, Lighting Designers, Electricians, Electrical consultants, General contractors and Wholesalers. You’re highly motivated to learn the interests of all mentioned target groups.
• You can convincingly transfer knowledge, can clearly and patiently explain lighting-related topics.
• You have an agile mindset, you can handle multiple projects and timelines simultaneously
• You use your excellent communication skills (B2 German and English are mandatory) to productively collaborate with colleagues and external stakeholders. Other languages are a bonus (e.g. French)
• Willingness to travel internationally within Europe (approx. 20%)

We encourage you to apply even if you do not meet all the requirements. Your motivation and potential matter more than perfection.

What we offer

• Flexible Work Options: Flexible working is offered in accordance with ZG policy, allowing up to one home‑office day per week. The role requires a regular on‑site presence and cannot be performed remotely, while additional benefits, such as educational leave, are provided to support a healthy work–life balance.
• Affordable and Nutritious Canteen: A subsidized cafeteria offering healthy and budget-friendly meal options for employees.
• Corporate Benefits and Perks: Access to a range of established corporate benefits, including exclusive discounts at various retailers and gyms across Vorarlberg.
• Company Pension Scheme: A retirement plan customized to meet individual requirements.
• Extensive training and development opportunities: Access to a wide range of training programs designed to support personal and professional growth.
• Commuting Cost Assistance & Job Bike Program: Financial support for commuting, including a subsidy for transportation and the option to lease a bike for both work and personal use.

Legal Disclaimer: Based on the minimum salary of 60 785,90 EUR stipulated in the collective bargaining agreement (for a 38.5-hour workweek), the actual salary for this position will be determined by professional qualifications and experience.

Additional informations

What matters to us

We understand not only the power of the visible, but also the invisible. Like light, diversity is intangible, but it is perceptible. We value the uniqueness of every person and see this as a driver of innovation. Qualified applicants will be considered regardless of, for example, origin, skin color, gender, religion, age, sexual orientation, gender identity/expression or disability.

As the contact person for this position, a great candidate experience is important to me! I will reach out to you within 7 days. Please inform me of any assistance you may need, so I can best support you throughout the hiring process.

Talent Acquisition Partner

Tino Leuener
T +43 664 80892 3040

Learn more about our Group in our enlightening video - where WE LIVE LIGHT and thrive together! The result is a series of personal and authentic insights into our corporate culture - illustrated from different perspectives.