Operations Manager - Call Center

Location: Łódź
Office attendance: Mostly on-site (occasional remote work possible)
Type of contract: B2B or Employment contract 

About your future employer:

Our Client is a Polish provider of call center and customer service solutions, supporting well-known local brands. The company focuses on stable operations, service quality, and long-term client cooperation. The working environment is practical and operational, with clear processes and realistic expectations.

Operations Manager - Call Center

As an Operations Manager – Call Center, you will be responsible for managing daily operations and ensuring smooth service delivery. This role is well-suited for candidates with solid experience in call center operations who prefer a hands-on, operational position with direct impact on team performance and service quality.

We offer:

• Stable cooperation: Employment contract or B2B
• Quarterly bonus scheme
• Flexible working hours
• Training programs, workshops, funded courses and free English classes
• Private medical care, life insurance, MultiSport card
• Internal promotions and real development opportunities
• Comfortable office environment
• Company events, referral program, and well-being initiatives