Partner Enablement Manager

Location: Poland (remotely)Salary: 12.000 - 16.000 PLN on B2B | 9.900 - 13.200 gross PLN on UoPContract: B2B or UoPTidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!A few facts about us:Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.We currently rate at 4.7/5 in both Shopify and G2.Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.Currently, we hire over 150 fantastic people.We’re looking for a hands-on Partner Enablement Manager who can turn our product into clear, useful content that partners actually want to use. You’ll sit at the intersection of partner education, video production, and ads, owning fast ideation, testing, and execution across channels, formats, and markets. You know how to take a feature or launch and translate it into educational materials, partner-ready assets, and video content that builds confidence, trust, and adoption.ResponsibilitiesCreate partner & customer enablement content (guides, playbooks, comparison sheets, partner certification program, product onboarding academy)Revamp Tidio Academy + build a dedicated Partner CourseContribute to and help structure onboarding, academy, and certification programsIdeate, script, and produce short- and long-form UGC video ads and video guidesAdapt ad concepts across channels (Meta, TikTok) and markets/languages (EN, ES, others)Collaborate with agencies or freelancers when needed and manage output qualitySupport webinars and educational video initiatives end-to-endRequirements2–3 years in B2B/SaaS and a proven track record of creating sales enablement and educational content.Ability to switch context quickly and efficiently: one day it’s a partner course revamp, next day it’s working on the webinar with a partner.Experience creating UGC ads or paid social video creatives and working with actors/creators in this format.Understanding of Meta & TikTok ad formats and creative best practices.Comfortable tracking performance metrics (views, spend, iterations, learnings).Analytical skills with a data-driven approach to measure campaign results and content performance.What we’d love to see:Enablement content you’ve built (guides, academies, programs)Partner or customer materials you’ve createdAds or creator profiles you’ve worked onHow you ideate, launch, and measure ad performanceWe would like to offer you:Remote work model with flexible hoursPossibility to work from one of our offices in Szczecin/Warsaw or access to coworking spaces26 days off guaranteed in a yearGreat development opportunities – company-supported courses and conferencesIndividual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!Sport & wellness benefit Private medical care Mental well-being program – individual therapy sessions and resources for employeesFree access to one of the most popular e-book/audiobook servicesRegular social events (company-wide offsites, team events)Budget for 1:1 English language classes;What happens when you send your CV?Video call with a recruiter.Short intro call with the hiring manager.Task.Final interview.Offer and fireworks 🎉Diversity StatementOne of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.