PM / Service Delivery Manager (with French)

Technologies we use

About the project

Your responsibilities

• Manage IT services delivered in a managed service and agile development model
• Coordinate multidisciplinary teams across development and maintenance streams
• Act as the main point of contact for stakeholders, including international clients
• Monitor and manage SLA and KPI performance
• Oversee evolutive and corrective maintenance activities
• Prioritize and coordinate parallel development streams
• Drive continuous service improvement initiatives
• Ensure alignment between business requirements and technical delivery
• Support modernization initiatives and supervise implementation of security and audit findings
• Collaborate with technical teams working in a microservices and cloud-native architecture

Our requirements

• Minimum 5 years of documented experience in IT service management or IT project management
• Proven experience in:
• a) coordinating multidisciplinary teams
• b) stakeholder management
• c) SLA and KPI management
• d) continuous service improvement in complex environments
• e) coordinating and prioritizing parallel workstreams
• Fluent English (min. B2, spoken and written)
• Fluent French (min. B2, spoken and written) – mandatory
• Experience working in international environments

Optional

• Experience in public sector or EU institutional projects
• Familiarity with managed services model and long-term maintenance contracts
• Understanding of microservices and cloud-native architecture principles
• Knowledge of technologies such as Java (LTS), Spring Boot, Angular-based frameworks, Oracle/PostgreSQL, REST APIs, and Kafka
• Experience working in regulated or security-sensitive environments

This is how we organize our work

Team size

This is how we work

Team members

This is how we work on a project

Development opportunities we offer

What we offer

• Competitive compensation based on experience and scope of responsibility
• B2B cooperation
• Remote or hybrid work model
• Opportunity to work on international, high-impact public sector projects
• Stable, long-term collaboration
• Supportive and collaborative team culture

Benefits

More information you can find on our website: