Portal Support Analyst with Spanish - financial services

Your responsibilities

• Coordinate the introduction of new clients to the web-based platform by validating readiness criteria, overseeing setup activities, and ensuring smooth transition into production use.
• Provide functional and technical assistance to users of the digital portal, including troubleshooting system-related issues and supporting day-to-day usage questions.
• Deliver onboarding walkthroughs, demonstrations, and training sessions for newly activated clients, occasionally supporting implementation phases directly at client locations.
• Manage access administration activities such as account provisioning, modifications, and reconciliation of user permissions.
• Act as a liaison between business, operations, IT, and product stakeholders to support platform enhancements, releases, and change initiatives.
• Review incoming client inquiries, clarify analytical or functional concerns, and coordinate with internal operational teams when escalation or subject-matter consultation is required.
• Participate in project discussions, working groups, and stakeholder meetings related to onboarding initiatives, new functionalities, or process improvements.

Employer requirements

• 3–4 years of experience at similar position gained within financial institutions, securities services, banking, or similar environments.
• Fluency in both Spanish and English, enabling daily interaction with clients across European and Latin American markets.
• Strong analytical orientation with the ability to diagnose system or process issues and propose structured solutions.
• Exposure to client onboarding, digital platforms, web applications, or client-facing financial systems will be considered advantageous.
• Highly developed communication and stakeholder-coordination skills, including the ability to operate across multiple teams and international locations.
• Organized, deadline-driven working style with the capacity to manage multiple assignments simultaneously in a dynamic, evolving environment.

Optional

• Familiarity with regulatory or operational frameworks relevant to the financial sector.

What employer offers

• Dynamic career opportunities across a global organization.
• Engagement in sustainability initiatives and community projects.
• Robust employee wellbeing programs and award-winning learning platforms.
• Hybrid working and a diverse, inclusive workplace (50/50 from the office in Warsaw or Kraków)
• Full-time employment contract.
• Good atmosphere and team-building approach.
• Benefits: Lunch Card, Private Medical Healthcare, Life Insurance, Sport Card, Trainings, co-financed language courses, professional certifications and post-graduate studies, Employee Pension Plan, Cafeteria Platform (myBenefit).

Benefits