Quality Analyst with French
WIPRO IT SERVICES POLAND Sp. z o.o.
Hybrid
Status
Hexjobs Insights
Quality Analyst with French focuses on monitoring interactions, developing quality evaluations, and improving customer satisfaction. Requires French/English B2, customer service experience, and offers extensive benefits.
Schlüsselwörter
quality monitoring
customer service
French
English
digital marketing
MS Excel
Google Sheets
customer satisfaction
quality improvement
Vorteile
- Flexible benefits package (Multisport card, vouchers)
- Premium medical services for employees and family
- Life & Disability Insurance
- Pension plan with employer contribution
- Social Fund benefits (holiday bonuses, allowances)
- Learning platform access (Udemy, etc.)
- Relocation assistance
Technologies we use
Your responsibilities
- Monitor and evaluate calls, emails and chat interactions to ensure alignment with our quality standards
- Develop and implement customer quality evaluations across European markets, providing feedback and reporting to the Team Lead
- Foster a culture of exceeding customer satisfaction goals by identifying areas for improvement and collaborating with teams to drive results
- Support the continuous improvement of our processes, ensuring qualitative and quantitative KPIs are met
Our requirements
- French languages at B2 level (essential)
- English at B2 level (essential)
- Fluency in another European language is a significant advantage
- At least 1 year of experience in customer service, compliance or quality monitoring
- Google ads experience will be considered as a strong asset
- Prior experience as a customer care QA and/or familiarity with digital marketing tools and platforms will be considered as a strong asset
- Knowledge of quality improvement tools and cultural awareness across European countries
- Good knowledge of MS Excel and/or Google Sheets
- Bachelor’s degree in any relevant field
What we offer
- Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
- Premium medical services for employees and family members (Lux med)
- Life & Disability Insurance for employees and family members (Generali)
- Profitable Capital pension Plan (PPK) up to 4% of employer contribution
- Social Fund benefits: holiday bonuses, kindergarten allowances, Christmas bonuses etc
- Co-financing for glasses
- Access to internal and external learning platforms (i.e. Udemy, WiLearn, HMM, FutureSkills)
- Employee Assistance Program and Fit app for wellbeing
- Employee Referral bonuses
- Relocation assistance: accommodation, travel, and other covered expenses
- Foreign language allowance, On-call allowance, Call-out allowance, morning/evening/night Shift allowance, Overtime work allowance, Business travel allowance (if applicable to the role requirements)
- Famous annual company integration event for employees & families combined with CSR impact – Spirit of Wipro Run
- Integration and cultural events for employees
- Performance based Reward and recognition programs
Benefits
Equal Opportunity Employer:
Internal Reporting and Whistleblower Protection:
Aufrufe: 11
| Veröffentlicht | vor 2 Tagen |
| Läuft ab | in 28 Tagen |
| Arbeitsmodus | Hybrid |
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