Quality Escalations Team Leader

Minimum of 3-5 years of managing a team in the quality management, operations or customer service areas, Proven track record of process optimization, Excellent communication & interpersonal skills, Analytical skills, root cause analysis skills and attention to details, Experience in communication with senior management and external stakeholders, Familiarity with ticketing systems, Fluent command of English both written and spoken, Previous experience in the travel/ground transportation industry, Familiarity with Salesforce, Experience in a remote team management

sharing the costs of sports activities, private medical care, life insurance, remote work opportunities, flexible working time, fruits, corporate products and services at discounted prices, integration events, corporate library, no dress code, coffee / tea, parking space for employees, leisure zone, sharing the costs of tickets to the movies, theater, employee referral program, charity initiatives, extra leave