(Senior) Business Process Analyst

Lloyds Bank GmbH and its brands Bank of Scotland and Lloyds Bank have won over 1 million satisfied customers in recent years. And this thanks to convincing products and, above all, our committed colleagues who want to achieve the best for our customers every day with new ideas, challenges and joy. In order to continue writing our success story, we are looking for the right reinforcement for our teams, because all our ambitious goals would be unattainable without teamwork. We also welcome career changers.

For our office in Berlin Mitte we are looking for a  

(Senior) Business Process Analyst  (m/f/d)

Your tasks

• Requirement Gathering, Analysis and Impact Assessment: Gather business requirements and conduct thorough analysis. Understand the business goals fully and evaluate the impacts on the operating model and processes
• Process Design and Modelling: Design processes to ensure they align with business goals, and document them according to the internal process framework. Keep the documentation up to date
• Process Execution: Manage or support the implementation of designed processes for the corresponding business functions, including automation
• Process Performance Monitoring: Manage or support the implementation and execution of process performance monitoring and reporting for the corresponding business functions
• Process Optimization: Analyse process performance to identify bottlenecks or potential areas for improvement and take initiatives for continuous improvements
• Process Management Guidance and Training: Provide process management guidance, expertise, and training to other analysts and SMEs

Your knowledge/experience

• Educated to Bachelor's degree or equivalent
• Several years of proven experience as a Business Analyst, Business Process Analyst or in a similar role
• Strong analytical and problem-solving skills
• Proficiency in process management with good knowledge of BPM industry standards, methodologies and tools
• Understanding of system architecture, data modelling, and digital transformation
• Excellent verbal and written communication skills in English. German is a plus
• Good knowledge of JIRA, Confluence, MS Office

We offer

• An international team with colleagues from more than 50 different countries
• Social benefits such as a company pension scheme and capital formation contributions
• 30 days holiday as well as 24 and 31 December as non-working days
• Employee Assistance Programme – personal 24/7 helpline for all employees
• Various possibilities for flexible working, i.a. various part-time models, flexitime
• Extensive, very flexible home office arrangements
• Possibility to work from other EU countries for up to 30 days per year
• Additional benefits such as sports activities, free fruit, nuts and drinks
• Employer contributions to BVG job ticket and a Lease a bike programme
• An informal corporate culture - without dress code and ‘Sie’.
• An excellent learning culture and opportunity to improve your professional competencies
• Easily accessible city centre offices, in the vicinity of many shops and restaurants to which you receive a discount

More Information

Lloyds Bank GmbH is committed to equal opportunities and actively promotes diversity and equality. We therefore welcome applications from candidates with disabilities. This position is available on a part time or full time basis.
We look forward to receiving your complete application (max. 3 MB) with a CV, references, salary expectations and earliest possible start date in English. Please send your application by e-mail only with the subject "(Senior) Business Process Analyst (m/f/d)" to the following e-mail address:[email protected]
Your personal data will be treated confidentially. You can find more information about the handling of your data in our data protection declaration for applicants (m/f/d) under this.

Lloyds Bank – Bank of Scotland

Karl-Liebknecht-Straße 5
10178 Berlin
https://www.lloydsbank.de