Senior Customer Success Manager (with German)

Core Technical Requirements, • Bachelor’s degree in business administration, Computer Science, Engineering, Data Science, or a related discipline (or equivalent practical experience)., • Hands-on experience with cloud-native services (microservices, Kubernetes, Docker) and major cloud providers (AWS, Azure, or GCP). A professional cloud certification is strongly preferred., • Strong understanding of data modeling, ETL/ELT processes, semantic layers, and the lifecycle of Machine Learning models (MLOps and AI deployment)., • Familiarity with enterprise analytics, Business Intelligence tools, or AI-driven data platforms is highly desirable., , Experience & Professional Skills, • 7+ years of experience in a customer-facing Customer Success role — such as Senior Customer Success Manager, Technical Account Manager, Solutions Architect, Sales Engineer, or Technical Consulting — within a SaaS or enterprise software environment., • Demonstrated experience managing strategic or enterprise customer accounts across complex, multi-stakeholder organizations., • Ability to analyze usage data and platform telemetry to identify patterns, surface insights, and deliver data-driven recommendations for expansion and optimization., • Exceptional ability to explain complex technical concepts (e.g., universal semantic layers, data fabric, cloud-native architecture) clearly to non-technical executive stakeholders., • Strong project management and collaboration skills, with experience working across Sales, Product, Engineering, and Support functions., • Familiarity with Agile development cycles and DevOps practices to support customer engineering teams effectively., • Experience with CRM and customer success tools such as Salesforce, Gainsight, or equivalent platforms., • Fluency in English and German (written and spoken) is required.

Restricted Stock Units, parking spaces for employees, Casual Dress Code, Hybrid work opportunities, sharing the costs of sports activities, private medical care, life insurance, integration events, retirement pension plan, extra leave