Senior UX/UI Specialist – Microsoft Dynamics 365 CRM

Role OverviewWe’re looking for a Senior UX/UI Specialist to play a key role in a large-scale transformation project for our client. Your mission? Turn complex service workflows into intuitive, user-friendly experiences—especially within CRM and Technical Service environments.You’ll work at the intersection of design, business, and technology, helping teams deliver solutions that are not just functional—but truly enjoyable to use.Key ResponsibilitiesDesign and optimize user experiences across Technical Service workflows and CRM platformsImprove usability and simplify complex service journeys for internal and external usersTranslate business requirements into intuitive UX/UI solutionsConduct user research, usability testing, and journey mappingFacilitate workshops to align stakeholders on user experience and design prioritiesCollaborate closely with product owners, developers, and business stakeholdersEnsure consistency in design standards across global and multi-market solutionsSupport adoption by delivering user-friendly and accessible interface designsRequired QualificationsStrong mid-to-senior or senior-level UX/UI experience in enterprise environmentsProven experience working with service workflows, Microsoft Dynamics 365 CRM, and enterprise digital solutionsStrong portfolio demonstrating usability improvements and journey simplificationExperience in process-heavy business contextsExcellent stakeholder engagement and workshop facilitation skillsAbility to translate complex processes into simple, user-friendly designsPreferred ProfileExperience working in global organizations and multi-market environmentsmin. 6+ years experience working with UI/UX within Microsoft Dynamics 365 CRMFamiliarity with Technical Service or Customer Service domainsStrong understanding of UX methodologies, design systems, and user-centered design principlesAbility to balance user needs with business goals and technical constraintsLocation: Remote Start Date: No later than June 1, 2026Duration: Until February 28, 2027 (with possible extension)Workload: Full-time