Service Automation Business Analyst

Technologies we use

Your responsibilities

• Analyze and evaluate existing business processes to identify, validate, and prioritize automation opportunities.
• Document current-state (“as‑is”) processes and design optimized future-state (“to‑be”) processes aligned with business goals, automation strategy, and test transformation objectives.
• Assess automation feasibility based on business rules, systems, data requirements, and process variations.
• Manage automation initiatives from concept through implementation, ensuring that business requirements, scope, timelines, and quality standards are met.
• Lead and coordinate User Acceptance Testing (UAT), ensuring solutions meet business expectations and performance criteria.
• Collaborate closely with cross‑functional teams (test automation, RPA developers, business and process owners).
• Monitor the performance of implemented automation solutions, recommending improvements and enhancements as needed .

Our requirements

• Experience in documenting business processes and creating clear, structured process documentation.
• Strong analytical skills and high attention to detail, with the ability to understand and break down simple to moderately complex processes.
• Ability to coordinate multiple tasks and stakeholders simultaneously.
• Good understanding of SAP (mandatory); experience with SAP S/4HANA is an advantage.
• Nice to have: participation in SAP implementation projects, exposure to manual testing or test automation activities, or prior experience working as a Business Analyst.
• Proficiency in MS Office (Excel, Word, PowerPoint) and comfort working with structured documentation templates.
• Good command of English, both written and spoken, enabling communication with cross‑functional teams.
• Strong interpersonal and communication skills, enabling effective collaboration with business stakeholders and technical teams.
• Demonstrates KION Core Values of Integrity, Excellence, Collaboration and Courage

What we offer

• Full support from the direct manager from the start
• Outstanding and supportive atmosphere of collaboration in the team and the company
• Hybrid work & Flexible Working Hours
• Private medical care in LuxMed Group
• MyBenefit Cafeteria Platform (with Multisport card available)
• Group Life Insurance
• Employee referral program
• Professional training & courses
• Sharing the costs of foreign language courses
• 4 hours off work per year for health check-ups ("Dzień na U")
• No dress code
• Possibility of growth inside of an organization

Benefits