Service Delivery Leader

Introduction

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Your tasks

Job Summary

Your CareerService Delivery Leaders serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer. In this role, you will operate as the point of contact for the post-sales journey driving adoption and consumption across the breadth of Palo Alto Networks’ products. Account Customer Success Managers operate across Cyber, Cloud, and Network Ops technologies paired with subject matter experts. We work with customers to deliver value and maximize the security & value of their investments in Palo Alto Networks products. In this role, you will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations.Your ImpactAccount Management Key account ownership and relationship management for Palo Alto Networks’ largest customersOperate as primary point of contact for multiple product lines supporting the customer journeyOperating cross-functionally with clients, end user through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, and AI security

Customer ImpactOwn customer planning, deployment, adoption, account-level reviews, and escalationsBuilds and manages the customized product delivery to the customer’s tech environmentUnderstands Customer Security Priorities and is able to translate it to Success Plans

PartnershipPartner with Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewalsPartner with Post-Sales teams as Professional Services , Customer Success & SupportEngage and coordinate customer delivery across Palo Alto Networks team members including engineering and professional services

Your profile

Qualifications

Your Experience8+ years of professional experience in a customer-facing role, managing high-touch, high visibility post-sales engagementsSpecialization in software product and service delivery to strategic customers with an expertise in 1+ of the following areas Cloud SecurityDevSecOpsNetwork SecuritySecurity Operations

Proven results working as a trusted advisor to drive business value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depthExpertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations, balancing customer expectations, and negotiating successful resolutionsThrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and IntegrityCurrent, valid, and transferable UK Security Clearance (SC) is required.Bonus - Client-focused program managementBonus - Skilled in customer success software (i.e. Gainsight, Salesforce, Smartsheet, Clarizen, Jira)Travel - Open to occasional travel according to the need for strategic customer engagement and on-sites - Potential for 10-15%

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.