Site Director - Call Center Operations

Location: Łódź
Office attendance: Mostly on-site (occasional remote work possible)
Type of contract: B2B or Employment contract

About your future employer:

Our Client is a fast-growing leader in CX and BPO services. The company combines deep industry know-how with modern AI-driven solutions. It supports well-known Polish and international brands by delivering large-scale, technology-enabled customer service. As part of a large international business services group, Our Client offers a stable environment with strong growth ambitions.

We are currently looking for an experienced leader to take full ownership of one of our key operational sites.

Site Director - Call Center Operations

As a Site Director -Call Center Operations, you will be fully responsible for the performance of the Operations Center. You will manage people, finances, clients, and processes, and play an important role in shaping the company’s future growth.

We offer:

• Stable cooperation: Employment contract or B2B
• Quarterly bonus scheme
• Flexible working hours
• Training programs, workshops, funded courses and free English classes
• Private medical care, life insurance, MultiSport card
• Internal promotions and real development opportunities
• Comfortable office environment
• Company events, referral program, and well-being initiatives