Sparring Process Knowledge Manager with German

Technologies we use

About the project

Your responsibilities

• Knowledge Capture: Identify and capture valuable knowledge from various sources, including documentation, subject matter experts, and service delivery experiences.
• Knowledge Repository Management: Develop and maintain a centralized knowledge repository that is easily accessible and user-friendly for all stakeholders.
• Collaboration: Work closely with service providers and internal teams to promote knowledge sharing and ensure alignment with organizational goals.
• Training and Support: Provide training and support to staff on knowledge management tools and practices, fostering a culture of continuous learning.
• Process Improvement: Analyze knowledge management processes and identify opportunities for improvement to enhance efficiency and effectiveness.
• Reporting and Metrics: Develop metrics to measure the effectiveness of knowledge management initiatives and report on progress to senior management.
• Best Practices Promotion: Advocate for best practices in knowledge management and ensure that lessons learned are documented and shared across the organization.

Our requirements

• Bachelor's Degree: A degree in Information Management, Business Administration, or a related field.
• Experience: Proven experience in knowledge management, information management, or a related role, preferably within a SIAM or multi-vendor environment.
• Analytical Skills: Strong analytical skills with the ability to assess knowledge gaps and develop effective solutions.
• Communication Skills: Excellent verbal and written communication skills to convey complex information clearly and effectively.
• Technical Proficiency: Familiarity with knowledge management tools and methodologies, as well as ITSM frameworks like ITIL.
• Certifications: Relevant certifications in knowledge management or ITIL Foundation Certification are preferred.
• English and German language (Level C1) is a must have

What we offer

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Benefits