Specialist, Technical Tire & Service Auditor

Technologies we use

About the project

Your responsibilities

• Job Approval – on-time review and approval job recording related to tire services and fitments, for regular services and breakdowns in PPK. Verify the necessity of the job and ensure alignment with organizational and contractual guidelines. In charge of monitoring on time execution and escalation of any deviation if required
• Coordination with Goodyear internal field functions (Network & Service, Sales team) for uncertain/critical cases Audit - align on random and/or specific case-based checks and controls with the technical team in the field
• Define and prepare KPI/reporting to monitor success and deviation.
• Optimization of the job approval flow - define criteria’s, codes and processes to support a maximized automatic approval
• Compliance and Regulations - Ensuring compliance with applicable regulations, industry standards, internal policies related to mileage control and job approvals
• 'Determine best practice, coach and train to ensure a standard and common approach through EMEA job approvals and lead Continuous improvement. Document processes.

Our requirements

• Bachelor’s degree in business or IT, with 5–7 years’ experience as a Business Analyst, Supply Chain professional, Business Process Expert, or in Manufacturing/Quality roles
• Experience in cross-functional roles, with background or strong interest in the commercial truck tyre and automotive industry
• Experience with systems such as FOS, eJob, and SAP, with reporting tools (Cognos, Power BI, Tableau) considered an asset
• Tire knowledge, with reporting tool skills considered an asset
• Strong analytical and problem-solving skills, with the ability to communicate effectively on critical cases with technicians
• Ability to develop and implement new processes cross-functionally and collaborate across multiple functions and multicultural regions
• Fluent in English; any other European language is an asset

Benefits