T Hub - Contact Center Architect

Key role in all project phases for customer interaction solutions, including implementation, customization, and integration, based on platforms such as Genesys, Cognigy, or Parloa.
Conducting customer workshops to gather requirements and crafting technical concept documentation.
Advising customers and partners on solutions, ensuring feasibility, and delivering professional presentations.
Focused development and implementation of interface integrations (e.g., WebServices, REST, JSON).
Expertise development in domain knowledge, such as Contact Center (CC) and Conversational AI (CAI).
Active communication and collaboration with customers and project partners
Simultaneous contribution to 2-3 diverse and challenging projects in an agile work environment.

Experience in conducting customer workshops and creating technical concept documentation.
Willingness to dive deep into at least one target platform (Genesys, Cognigy, Parloa), including interface development, customization, and integration.
Strong understanding of relevant technologies like WebServices, REST, JSON, JavaScript, AWS, OAuth, SCIM, VoIP/SIP.
Ability to communicate effectively in German and English with customers and partners (B2/C1).
Desire to develop expertise in Contact Center and/or Conversational AI domain.
Familiarity with Microsoft technologies (MS Teams, Azure, Entra) and knowledge of LLM and Prompting is a plus.

A dynamic environment where you’ll consecutively lead your contributions across diverse projects.
Opportunity to become an expert in some of the most exciting cutting-edge technologies like Conversational AI platforms and VoIP solutions.
A collaborative team setup that supports your growth in a customer-facing technical consulting role.
Room for individual technological exploration while shaping innovative enterprise solutions.

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