T Hub - Service Manager with German – (DevOps & Application Operations)

Professional & Methodological Skills, ITIL certification (at least Foundation; higher-level certifications are a plus)., Several years of experience in IT Service Management, preferably in large enterprise or telco environments., Proven ability to translate business and customer requirements into service processes and operational models., Experience in service design, SLA definition, and contract-related service descriptions., Strong understanding of DevOps and SRE concepts and their practical application in application operations., Solid understanding of web application operations, security standards (especially OWASP), and common enterprise IT architectures., Experience in EOL/EOS management of components (planning, migration, risk assessment)., Confident handling of monitoring & reporting for service performance and SLA compliance., Tools & Technologies, Professional experience with Jira and Confluence for task management, documentation, and collaboration., Familiarity with cloud environments (e.g. AWS, Azure, GCP or private cloud) and modern CI/CD and monitoring tools is an advantage., Personal Skills, Strong analytical and conceptual skills with a structured, solution-oriented working style., High customer orientation and strong communication skills, including the ability to explain complex topics in a clear and understandable way., Ability to lead without formal authority, coordinate cross-functional teams, and moderate between different interests., High level of self-organization, reliability, and ownership for your services., Willingness to work in a dynamic, agile environment and continuously develop services and processes., Languages, German: at least C1, English: at least C1

Benefit Platform , sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, flexible working time, corporate products and services at discounted prices, integration events, mobile phone available for private use, no dress code, parking space for employees, extra social benefits, sharing the costs of tickets to the movies, theater, holiday funds, birthday celebration, sharing the costs of a streaming platform subscription, employee referral program, charity initiatives, extra leave