Technical Customer Support Specialist
ENOVATION sp. z o.o.
Status
Hexjobs Insights
Role involves providing technical support for clients, managing incidents and service requests, and collaborating with teams. Requires strong communication and technical skills.
Schlüsselwörter
Working for the Service Delivery Manager, under supervision of the Technical Support Supervisor, the purpose of this client-facing role is to provide administrator level support to clients of Enovation. The Technical Support Specialist will provide first/second level support through taking calls and handling the resulting incidents or service requests, using our ticket management system.
Anforderungen
Must complete all mandatory compliance training as assigned in learning.enovation.ie, including but not limited to:, Staff Handbook and GDPR, Relevant ISO policies, Security training, Very strong English language verbal and written communication skills., Customer Service – an understanding of the principles of good customer service and its application, including assessing clients’ needs, meeting quality standards for service and evaluation of client satisfaction. , Highly organised and able to manage their own workload on multiple projects., Strong technical skills in tools used by customers - O365, Azure, and sundry plugins, Problem Solving, Core product prior knowledge is an asset e.g. Moodle, Totara,
| Veröffentlicht | vor 17 Tagen |
| Läuft ab | in 13 Tagen |
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