Voice AI Manager/Forward Deployed | Poland

At Deloitte Digital, we are building a new Voice AI capability focused on helping clients turn voice technology into measurable business value. We work at the intersection of strategy, customer experience, AI transformation, and hands-on deployment. A key part of this capability is our recent partnership with ElevenLabs, where we support enterprise Voice AI implementations, shape client use cases, and build compelling demos and deployment patterns for real customer environments. This role sits exactly at that intersection: strategy, solution design, and delivery.

We are looking for a Manager who can connect business priorities with the practical realities of Voice AI implementation. This is not a pure software engineering role and not a pure strategy role. It is a hybrid position for someone who can understand customer problems, shape Voice AI use cases, facilitate workshops, design delivery approaches, and work hands-on with no-code / low-code configurations, integrations, demos, and implementation teams. The target profile is someone comfortable in client-facing settings, able to translate technical possibilities into business value, and strong enough technically to work across APIs, workflows, telephony/contact-center concepts, and AI-enabled customer journeys.

What we offer:

• The opportunity to build a new Voice AI capability inside Deloitte Digital;
• Direct exposure to enterprise Voice AI projects and collaboration with ElevenLabs on active deployments;
• Work at the intersection of strategy, AI, customer transformation, and real implementation;
• International projects across multiple geographies and industries;
• Access to leading-edge AI technologies, training, and capability building;
• The chance to shape reusable assets, propositions, and go-to-market approaches in an emerging space;
• A collaborative environment with room for ownership, experimentation, and growth.

Why this role is different?

• This is not a standard consulting role and not a standard engineering role. You will help clients answer two questions at the same time: Where should Voice AI create value? and How do we actually deploy it in production? The role is designed for people who can move between strategy, client conversations, demos, solutioning, and implementation support without losing structure or momentum.