WalkMe Functional Lead

Project description:

We are looking for a WalkMe Functional Lead. This role is a functional/solution lead focused on WalkMe platform delivery, solution design, user-case definition, requisition validation, and content management. You will partner with business stakeholders, product owners, IT and change teams to design, validate and deliver scalable in-app guidance that drives user adoption across enterprise systems (CRM, ERP, other SaaS).

Preferred Qualifications:

• WalkMe certifications (Builder, Architect or equivalent).
• Experience integrating WalkMe with platforms like Salesforce, ServiceNow, SAP, Workday.
• Prior experience in global programs, governance models, and compliance-aware environments.
• Experience with localization and cross-language content management.

Main responsibilities:

Strategic & Solutioning

• Serve as the functional lead and subject-matter expert for the WalkMe digital adoption platform.
• Lead solution design: translate business problems into WalkMe solutions and technical requirements.
• Define user cases, acceptance criteria, and validate requisitions before development.
• Design segmentation and targeting strategies to deliver contextual, role-based guidance.

Operational & Delivery

• Create and maintain WalkMe artifacts and automation flows.
• Manage content lifecycle and content management processes (create, review, localize, retire).
• Collaborate with development and QA to ensure solutions meet functional requirements and pass validation.
• Integrate WalkMe with analytics and enterprise systems to enable tracking, measurement and optimization.
• Support release planning, stakeholder demos, and change management activities.

Collaboration & Stakeholder Management

• Work closely with product owners, business SMEs, IT integrators, and training teams to define priorities and user journeys.
• Translate stakeholder requirements into clear user stories and validation scripts.
• Run workshops to capture use cases, validate designs and ensure alignment to business objectives.